Do you like a technical challenge? You are responsible for the support towards our partners who sell and install our Smappee products (B2B support).
Are you a problem solver? You troubleshoot for Smappee installation partners during installation or configuration of the Smappee products for their end customers.
Do you love sharing your knowledge? You assist Smappee partners providing support to their end customers.
Is customer orientation your middle name? You ensure customer satisfaction and an exceptional customer service for these partners.
Do you have a structured way of working? You create and maintain support documentation and online help center.
Do you love to provide training? You are responsible for the training towards our French partners who sell and install our Smappee products (B2B support)
What are we looking for?
Taking ownership, quality oriented and problem solving are typical you.
You surprise us with your communicative skills and positivity.
You are perseverant and passionate about helping clients getting the most out of their products.
Electronic knowledge is necessary, affinity with the energy or electricity sector and energy monitoring in particular is a plus.
You live in West-Flanders, East Flanders or Hainaut in Belgium or in the North of France, because you’ll be working in our HQ (Kortrijk)
You are fluent in French and you can express yourself in English. If you have knowledge of Dutch or another language it is an added value.
You have a bachelor’s degree in ICT or Electronics, a master’s diploma in electrical engineering or are equal by experience in a support role. You are both energy- and tech-savvy.
What can we offer you?
You will work in a horizontal structure with colleagues with a start-up mentality.
So, not 9-to-5 but a good work-life balance: limited commuting due to the ideal location along the E17, flexible working hours and lots of teambuilding activities.
We offer remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.
You will be working in a brand new, high-tech building with ample parking space, bicycle storage, electric car chargers, fitness and its own restaurant.
And we offer a job where you can truly contribute to a better planet!
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