Retornar

The Belgian Market Practice Act provides that the Purchaser can return the product within a period of time of 14 working days, without any consequences in the sense of penalties. Such return should not be reasoned. This is called the right of withdrawal.

This right of withdrawal requires that the product is: 
- free from damages
- this includes the software and hardware
- and in original packaging.

Products that are clearly personalised or designed to the individual requirements of purchaser, fall outside the scope of Article 47, § 4, 2 ° WMPC. This is also applicable to products of audio- and video-recordings and computer software of which the seal is broken, newspapers and magazines. Such products do not qualify for the right of withdrawal.

Any return must be sent by PostNL or another transport firm. The risks and expenses related to the return of a product are on the account of the Purchaser, except in case the product is not conform. Within the term stated, the Purchaser has the obligation to return the product to Smappee and ask for a document of returning via support@smappee.com . The product that is being returned has to have an RMA-number (Return Merchandise Authorisation). If this condition is not fulfilled the product may be returned to purchaser

In case of a valid and legally correct use of the above right of withdrawal Smappee will issue a refund of the sum paid by the Purchaser to Smappee within seven (7) working days. This will happen through an internationally accepted method of payment chosen by Smappee.

No refund is possible when the Purchaser has misused the right of withdrawal. In this case the products will be returned to Purchaser, accompanied by motivated reasons, on the risks and expenses of the Purchaser.

#According to the Belgian Market Practices Act you have the right to send back your products within 14 calendar days. However, products which are not changeable by their nature fall outside the scope of Article 47, § 4, 2 ° WMPC. In this case one could think of items like products of audio- and video-recordings and computer software of which the seal is broken, newspapers and magazines. Therefore, such products do not qualify for restitution. Therefore, your purchase is final.#

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