Service Desk Agent

What can you expect from your job?

  • Do you like a technical challenge? You are responsible for the support towards our partners who sell and install our Smappee products (B2B support).
  • Are you a problem solver? You troubleshoot for Smappee installation partners during installation or configuration of the Smappee products for their end customers.
  • Do you love sharing your knowledge? You assist Smappee partners providing support to their end customers. You get to know our products inside out, collect user feedback, translate product features into user benefits and explain product features in an easy-to-understand way.
  • Is customer orientation your middle name? You ensure customer satisfaction and exceptional customer service for these partners via tickets or phone calls.

What are we looking for?

  • You have basic electrical knowledge and are eager to learn more about the energy/e-mobility sector.
  • You are both energy- and tech-savvy.
  • You surprise us with your communicative skills and positivity.
  • You are passionate about helping clients get the most out of their products.
  • Taking ownership, quality oriented and problem solving are typical you
  • You have a ‘green heart’ and you believe in renewable energy.
  • You can express yourself in English and Dutch. If you have knowledge of French it is an added value.
  • Experience in other service desk environments is considered as a plus.

What can we offer you?

  • You will work in a horizontal structure with colleagues with a start-up mentality.
  • A good work-life balance: limited commuting due to the ideal location along the E17, flexible working hours and lots of team building activities.
  • We offer remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days. Optional bicycle leasing.
  • You will be working in a brand new, high-tech building with ample parking space, bicycle storage, electric car chargers, fitness and its own restaurant.
  • And we offer a job where you can truly contribute to a better planet!

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