Do you like a technical challenge? You are responsible for the support towards our partners who sell and install our Smappee products (B2B support). You will also be involved in designing (automated) test setups and ensuring that all our new products and features are of the highest quality.
Are you a problem solver? You troubleshoot for Smappee installation partners during installation or configuration of the Smappee products for their end customers.
Do you love sharing your knowledge? You assist Smappee partners providing support to their end customers. You get to know our products inside out, collect user feedback and translate product features into user benefits.
Is customer orientation your middle name? You ensure customer satisfaction and an exceptional customer service for these partners.
Do you have a structured way of working? You create and maintain support documentation and online help center.
Are you interested in novelties? You are involved in testing of our innovative products and applications. You will also do competitive research and will be keeping an eye on market trends in the energy sector.
What are we looking for?
You have a bachelor’s or master’s degree in electrical engineering, ICT or electronics, or are equal by experience in the energy/e-mobility sector. You are both energy- and tech-savvy.
Electrical knowledge is necessary, affinity with energy and/or electric vehicles is a plus.
You surprise us with your communicative skills and positivity.
You are perseverant and passionate about helping clients getting the most out of their products.
Taking ownership, quality oriented and problem solving are typical you.
You have a ‘green heart’ and you believe in renewable energy.
You can express yourself in English and Dutch. If you have knowledge of German, French or another language it is an added value.
What can we offer you?
You will end up in a fast-growing team with a horizontal structure, in which each team member breathes the scale-up spirit. You will be part of the Support team and report to the Support and Product Manager.
You will be working at Snowball, in a brand new, high-tech and eco-friendly building with ample parking options, a fitness area and its own restaurant. Snowball is not only a beautiful workspace, but also an inspiring environment with lots of events and the base for our very own cleantech accelerator. Discover Snowball.
We offer remuneration according to experience, with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.
And we offer a job where you can truly contribute to a better planet!
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