Quality & Reliability
Quality is embedded in how we design, develop, manufacture and support our energy solutions. Our ISO 9001 certification reflects our commitment to consistent processes, customer satisfaction and continuous improvement, so installers, partners and site users can rely on every system we deliver.
Our Commitment to Quality
Built to perform, year after year
Our hardware and software has to perform reliably every day for many years, often in demanding conditions such as parking lots, depots and technical rooms. For Smappee, quality is a design choice, not a final check.
Smappee was founded in 2012 and has its headquarters at Snowball in Harelbeke, Belgium. All our engineering is centralised there, side by side with product management, customer service and quality management. Our hardware is made in Belgium, where every single product is tested during production. Regular product quality audits at our warehouse in Harelbeke add an extra layer of control.
Quality is a Shared Responsibility
Our executive management sets quality objectives and reviews how our quality management system performs. A dedicated Quality Manager maintains that system, process owners monitor and improve their own processes, and every employee contributes by following processes, solving potential issues and continuous alignment across teams.
The result is a hardware and software ecosystem that installers can install with confidence and that end-users can rely on for the long term.
ISO 9001 certified
Certified quality management
Smappee is ISO 9001 certified, the international standard for quality management systems, confirming our way of working is structured, documented and independently audited. The certification is granted by an accredited certification body and reviewed through regular audits.
Our certification covers the full lifecycle of what we deliver: the design, production, delivery and support of our energy management systems and EV charging stations, as well as the administration of payment processes associated with charging services.
For our customers and partners, this means predictability. Whether you are an installer, a distributor or a corporate customer, you can count on consistent processes from the first design to the support you receive after installation. It also simplifies procurement and tender procedures, since ISO 9001 is often a formal requirement.
Quality Throughout the Product Lifecycle
Our quality management system follows a process-based approach. Every activity, from the first design to support after installation, is managed, monitored and improved by a clear process owner, and our teams work closely together so that each step connects smoothly to the next.
Product development
Our R&D team develops both hardware and software in-house at our headquarters in Harelbeke. Together with product management, they translate customer needs and market requirements into products, with a strong focus on innovation and quality.
Supplier management
Our Supply Chain & Operations team purchases components and materials from selected suppliers and subcontractors. We build long-term relationships with them, based on clear and transparent communication.
Production and testing
Our hardware is made in Belgium, and quality is built into the production process itself. Every single product is tested at the end of the production line before it is packed and shipped to our warehouse in Kortrijk.
Product quality audits
At our warehouse, we regularly audit samples of each product. These audits are an extra check that our production keeps delivering the quality we expect, batch after batch.
Compliance
Our products comply with the European regulations listed in their EU Declarations of Conformity. You can consult the declaration for each product on our support site.
Delivery and installation
Supply Chain & Operations also manages the transport of our hardware. On site, Smappee products are installed by Smappee Certified Installers, who are trained to install, configure and commission our systems correctly.
After-sales support
After installation, our Customer Service team handles questions and issues promptly, while our partners can rely on training, marketing support and customer service to serve their own customers well. Over-the-air software updates help our products improve over time.
Continuous Improvement
Continuous improvement is built into our quality management system. Internal audits show where our processes can work better, corrective actions tackle issues at their root, and regular management reviews check whether we meet our quality objectives.
Feedback from installers, partners and end-users feeds into this same cycle. Whether it leads to a better product, smarter software, clearer documentation or a better way of working, every installation helps us make the next one better.
Quality Policy and Related Certifications
Our quality policy is our commitment to high quality in everything we deliver. At Smappee, we create smart, future-proof energy solutions that help people and businesses use energy in a cleaner, more efficient and meaningful way. Quality is a shared responsibility, and we take ownership of the quality we deliver, every step of the way.
Related certifications and compliance
Each document below has its own purpose. ISO 9001 covers how we work; the others cover information security and product conformity.
| Document | What it covers | Where to find it |
| ISO 9001 | Our quality management system: how we design, produce and support our products | Certificate |
| ISO/IEC 27001:2022 | Our information security management system: how we protect data and our cloud platform | Certificate |
| EU declarations of conformity (CE) | Product compliance with European safety, EMC and radio requirements, per product | Declarations of Conformity |
| Technical standards | Applicable standards per product (e.g. IEC 61851 for EV charging, OCPP for communication) | Technical Datasheet per product |