Web privacy notice
Privacy Notice Last updated: June 2025.
Introduction
Smappee is dedicated to upholding the privacy of its prospective customers, suppliers, business partners, website visitors, and users of Smappee products and services. This commitment aligns with the relevant privacy laws in the countries and regions where Smappee operates. These laws include, but are not limited to, the General Data Protection Regulation 2016/679 (GDPR), the California Consumer Privacy Act (CCPA), and the Australian Privacy Act.
The purpose of this Privacy Notice (“Privacy Notice”) is to inform you on how Smappee and its affiliate or subsidiary companies worldwide (together referred to as “Smappee” “us,” “our,” or “we”) use your Personal Data, and which rights you have in relation to your Personal Data.
This Privacy Notice does not address the processing of personal data of employees or job applicants in the context of their professional relationship with us. Such processing is addressed by a separate privacy notice.
If you reside in California, please find additional disclosures required by California law in our California Privacy Rights Notice. For Californian residents, the California section is intended to supersede this Privacy Notice to the extent of any inconsistency.
Our organization and websites thrive in a dynamic and innovative environment. This commitment drives us to continuously enhance our services, ensuring they are tailored to meet our customers’ needs. As part of this evolution, we may introduce new functionalities that involve collecting and processing your personal information in different ways. Hence, this Privacy Notice may be updated in response to changes in our services or applicable legislation. We will inform you of any significant updates to this privacy statement and seek your consent when necessary.
Smappee has appointed a Data Protection Officer, notified to the GBA (Gegevensbeschermingsautoriteit Belgium). The DPO can be contacted via dpo@smappee.com.
1. Who we are and what we do
Smappee is a leading innovator in smart energy technology, on a mission to make energy management smarter, more efficient, and sustainable for homes and businesses worldwide. Smappee aims at empowering people and companies with real-time insights and control over their energy consumption, helping to create a greener, more sustainable future. Our cutting-edge technology optimizes energy use, integrates renewable energy sources, and enhances electric vehicle charging efficiency.
2. What Personal Data is processed by Smappee?
Smappee may collect and process various types of personal data while conducting our business and delivering our services.
| Account creation | When creating an account in the Smappee mobile App or Smappee Dashboard, you will be asked to provide certain personal information, such as: • name, • phone number, • email address, • password, • address, • payment, or charging card details. You can always update this information yourself in the Smappee App. You can also ask us to modify or delete your data. Smappee does not retain personal data longer than necessary for the purposes for which it was collected and processed. |
| Use of the functionalities in Smappee’s mobile App | When you use the Smappee mobile App, we process certain personal data to provide you with access to the App’s functionalities and to ensure a secure and personalized user experience. This includes: • Device and usage data: We collect technical data such as device type, operating system, app version, and usage patterns to monitor app performance, detect errors, and improve functionality. • Energy consumption Data: The App collects and displays data from your Smappee devices, including energy usage, solar production, and appliance-level insights. This data is processed to provide you with real-time and historical energy analytics. • Location data: we may collect location data to enable location-based features, such as automation rules or contextual notifications. • Communication data: If you contact our support team via the app, we may process your messages and related metadata to respond to your inquiries and improve our services. |
| Operation of charging and payment services (CPO, eMSP, split billing) | To continuously improve the performance, efficiency, and user experience of Smappee’s energy management solutions, we collect and process specific types of data. This processing is essential for optimizing system functionality, enabling intelligent energy usage, and supporting innovation in our services. The following personal data may be processed: • Energy consumption data: Real-time and historical data on electricity, gas, and water usage, including load profiles and consumption patterns. • Device and appliance data: Information about connected devices, their energy usage, operational status, and scheduling. • Measurement data: Data from sensors and meters • User configuration and preferences: Settings related to energy goals, automation rules, and user-defined schedules. • Anonymized or aggregated data: Used for analytics, benchmarking, and product development without identifying individual users. |
| Optimization of Smappee’s energy management solutions | To continuously improve the performance, efficiency, and user experience of Smappee’s energy management solutions, we collect and process specific types of data. This processing is essential for optimizing system functionality, enabling intelligent energy usage, and supporting innovation in our services. The following personal data may be processed: • Energy consumption data: Real-time and historical data on electricity, gas, and water usage, including load profiles and consumption patterns. • Device and appliance data: Information about connected devices, their energy usage, operational status, and scheduling. • Measurement data: Data from sensors and meters • User configuration and preferences: Settings related to energy goals, automation rules, and user-defined schedules. • Anonymized or aggregated data: Used for analytics, benchmarking, and product development without identifying individual users. |
| Operation of Smappee’s “Smartstop” charging stations | Smappee processes personal data for the operation and management of our charging stations ‘Smartstop’. This includes facilitating access to charging infrastructure, authenticating users, initiating and terminating charging sessions, monitoring station performance, and ensuring the secure and efficient delivery of charging services. These activities are essential to fulfil contractual obligations and to maintain the reliability and safety of the charging network. |
| CCTV at our Smartstops | For your own safety, the protection of our property, and the prevention and documentation of vandalism, and other criminal acts, Smappee uses video surveillance at our fast-charging stations. This surveillance is indicated by signs at the boundaries of the areas covered by the cameras, by the visible placement of the cameras themselves, and in other clearly recognizable ways when the situation requires it. Smappee never retains footage longer than necessary and/or legally permitted. A person captured on camera footage may request access to images in which they are clearly identifiable, provided the footage has not yet been deleted due to the retention period. A person recorded on camera may obtain a copy of the footage by submitting a request to Smappee electronically or in writing. A request for access or a copy requires proof of identity and a clear indication of the time period during which the individual believes they were filmed. |
| Cookies our website | We may use cookies on our website that fall into one of the four categories listed below. Through our website’s cookie banner, you can manage your preferences for the non-essential cookie categories. The banner also provides an overview of all cookies used, organized by category. More information about cookies on our website can be found in our Cookie Notice. • Necessary cookies – These mandatory cookies are required for the proper functioning of our website. • Preference cookies – These cookies store information related to changes in the way the website behaves or looks, such as your preferred language or the region you are in. • Statistical cookies – These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. • Marketing cookies – These cookies are used to track visitors across websites. |
| Support and communication | If you contact our customer service, we may process some of your personal data. If you have contacted our customer service, we may also send you a customer satisfaction survey to collect your feedback on the support you received. We do this to continuously improve our customer service. |
| Direct marketing | We may process your personal data for direct marketing purposes to inform you about our products, services, promotions, or events that may be of interest to you. This processing is based on your consent. Types of personal data we may process for direct marketing include: • Identification data: such as your name and title • Contact details: including your email address, phone number, and postal address • Interaction history: including your previous purchases, inquiries, or interactions with our services • Marketing preferences: such as your subscription status and communication preferences • Online identifiers and usage data: such as IP address, cookies, and browsing behavior on our website (where applicable and with appropriate consent) |
3. Purpose (Why) and Legal Basis for processing of the Personal Data
Execution of an agreement
- to establish and execute the agreement to provide charging services;
- to process payment transactions;
Consent
- to send you push notifications, emails and/or other messages if we think this will benefit our service to you;
- to set (other than necessary) cookies;
Legitimate interest
- to provide you with our charging services as completely as possible and to analyze, maintain, optimize and secure them;
- to handle your complaints, suggestions and questions;
- to keep you informed of Smappee’s developments;
- to generate pseudonymized statistical data based on automatically obtained information;
- to provide your information to third parties if this is useful for our services and always within the limits of laws and regulations;
Legal obligation
- to comply with laws and regulations applicable to Smappee.
4. Sharing Personal Data with external parties
This section details the external parties with whom we may share your Personal Data.
| External Party | Purpose |
| Smappee Group Companies | We may share your personal data with any member of our group of companies. This includes our subsidiaries, our ultimate holding company, and all of its subsidiaries, as necessary for the purposes outlined in this Privacy Notice. |
| Business transfers | Your personal data may be transferred during a merger, acquisition, divestiture, joint venture, or similar transaction involving all or part of our business or its assets. In such cases, the receiving entity will inherit all rights and obligations concerning your personal data as outlined in this Privacy Notice. |
| Service providers | We may share your personal data with our service providers for specific purposes, including: • Insurers and professional advisers: This sharing is necessary for obtaining and maintaining insurance coverage, managing risks, seeking professional advice, and handling legal disputes. • Payment processors: We only share information with payment processors to the extent required for processing your payments, issuing refunds, and addressing any complaints or queries related to these transactions. |
| Installation and support partners | We may share your data with our certified installers and support providers to assist with product setup, installation, and after-sales support. These parties operate as independent controllers and will provide their own privacy policies. |
| Legal Obligations | We may also share your personal data when such disclosure is required to comply with a legal obligation that applies to us. |
5. Transfer of Personal Data outside the EEA
To provide our services, it may be necessary to transfer your Personal Data to locations outside the jurisdiction where you initially provided it or from which you are accessing this website, as outlined in this Privacy Notice. This process may involve transferring your data from a location within the European Economic Area (the “EEA”) to one outside the EEA.
Smappee is committed to implementing appropriate safeguards to ensure that your personal information remains protected and secure, in compliance with applicable data protection laws. These safeguards may include an adequacy decision by the EU Commission or the use of standard data protection clauses adopted or approved by the European Commission (“SCC”).
6. How long do we keep your Personal Data?
We will retain your Personal Data for as long as is necessary to fulfil the purpose for which this data was collected and any other permitted linked purpose (for example certain transaction details and correspondence related to any services we provide may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data). If your personal data is used for two purposes, we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.
7. How does Smappee protect your Personal Data?
Smappee prioritizes high standards of information security when managing our customers’ data. We employ reasonable and appropriate security measures to safeguard your personal information from unauthorized access, disclosure, or destruction. All communication between your Smappee devices and the Smappee cloud is secured using robust encryption protocols. Additionally, we utilize computer safeguards, including firewalls and data encryption, to further protect your data. Access to personal information is granted solely to employees who need it to perform their job responsibilities.
8. What are your rights and how to exercise them?
In accordance with applicable data protection laws, which may include certain exemptions, you are entitled to the following rights:
- to obtain confirmation as to whether or not your personal data is being processed and, where that is the case, the right to obtain further information about such processing as well as the right to obtain a copy of your personal data (or in some cases have your personal data transferred to another controller);
- to obtain the rectification of inaccurate personal data and to have incomplete personal data completed;
- to object to the processing of your personal data (especially any processing for direct marketing purposes) if the processing was based on legitimate interests;
- to withdraw your consent if the processing was based on your consent (please note this will not affect the lawfulness of the processing that occurred before the withdrawal of consent);
- to obtain the erasure of personal data that is not/no longer lawfully processed; and
- to put the processing of personal data on hold (‘restriction’) in certain cases (e.g. while we are assessing whether we should indeed rectify or stop processing your personal data).
To exercise any of these rights, please submit your request by emailing dpo@smappee.com. We may be unable to fulfil your request if we cannot verify your identity within our datasets. If we determine that we are not legally obligated to comply with your request, we will provide an explanation in our response.
If you believe that your request has been unfairly denied, you have the right to file a complaint with the relevant data protection authority. This can be done in the EU member state where you reside, where you work, or where the alleged infringement occurred. The contact details of all Supervisory Authorities in Europe can be found on the following website: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Contact details of the Belgian Data Protection Authority are:
Gegevensbeschermingsautoriteit
Drukpersstraat 35
1000 Brussel
contact@apd-gba.be
Smappee NV, Evolis 100, 8500 Kortrijk, Belgium
Effective Date: 25-05-2018
© 2013-2025 Smappee NV. All rights reserved.
All product names are trademarks of their respective companies.