FAQ

Would you like to buy a Smappee, 
but do you still have some questions?
We're sure you’ll find the answers in our FAQ below:

- Smappee energy monitor

- Smappee solar energy monitor

- Smappee gas & water monitor

- Smappee Pro

Frequently Asked Questions

General

What does 'Smappee' mean?
What makes the Smappee monitors unique ?
Is my Smappee getting outdated as new updates are being carried out?

Smappee energy monitor

How does Smappee detect the appliances in my home?
Will Smappee detect all appliances in my home?
Can I use Smappee if my home has three-phase electricity?
Can I use the Smappee app when I'm away from home too?
How does Smappee help me save energy?
What is the payback period?
Does Smappee keep records about my energy consumption?
How much power does Smappee consume?
Can Smappee handle solar panels?
What is the subscription fee for Smappee?
How long does Smappee save your data?
What power range does Smappee support?
What distinguishes Smappee from other energy monitors and smart meters?
What does the Smappee energy monitor box contain?
What do I need to start using Smappee?
How is Smappee connected to my electrical system?
I would rather not install my Smappee myself. What should I do?
Do I have to install a separate meter for each device?
I live in an apartment and the meter is located in the basement?

Smappee solar energy monitor

What is the difference between the Smappee solar energy monitor and the Smappee energy monitor?
If I have a 1-phase system, what can I use the extra current clamps for?
What does the Smappee solar energy monitor box contain?

Smappee gas & water monitor

What does the Smappee gas & water monitor consist of?
Are there any subscription fees associated with Smappee?
What do I need in order to be able to use the Smappee gas & water monitor?
How does Smappee measure my gas and water consumption?
How do I attach the Smappee gas & water monitor to my gas and water meter?
How do I know whether to use the optical or the magnetic sensor?
How does Smappee detect a ‘water leak’ or a ‘gas leak’?
How does Smappee help me to save energy?
What is the payback time?
Does Smappee keep a record of my energy consumption data?
How much energy does Smappee consume?
Can I also use the Smappee app when I’m not at home?
Is the Smappee gas & water monitor compatible with all mobile devices?
Can I use the Smappee gas & water monitor in my flat if the meter is in the basement?
How does Smappee detect abnormal consumption?

Smappee Pro

What is the difference between the Smappee Pro and the Smappee energy monitor?
Will the Smappee Pro work with the App as well as the pro.smappee.com web-portal?
Does it support 3G/4G modems?
What current clamp sizes are available?
Is there an API available for the Smappee Pro?
What is the Smappee Pro annual license needed for ?
How long is the data stored on the web-portal?
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