Do you still have questions about the Smappee ecosystem? We’re sure you’ll find the answers in our FAQ.
Do you already own Smappee products or are you an installer? Go to our Help Center for more technical and product related FAQ.
The Smappee EV Line charging stations offer the perfect balance between intelligence and beauty. They are equipped with autonomous overload protection and offer optimised self-consumption. Via the Smappee App and Dashboard, you get detailed insights into the charging process and costs. Now that is really smart charging! Enjoy the sleek design and built-in LED lighting that integrates perfectly into residential and business environments. Define their look and set up any functionality as you wish, such as flexible pricing and payment via QR code or charge card. With the EV Line you are set for the future. Enjoy automatic remote updates and easily expand the charging solutions with the rest of the Smappee ecosystem.
Installing a charging station has a major impact on the total energy consumption of a home or business.
- This makes the use of renewable energy even more important. Therefore, Smappee offers a simple way to maximise the use of renewable energy and/or off-peak energy throughout the day for each charging session. In this way, you optimise your self-sufficiency and save costs. Depending on your country, you will also need this smart features to benefit from tax reductions.
- The current infrastructure often cannot cope with the extra energy demand of electric vehicles. This can lead to tripped circuit breakers. Smappee’s autonomous overload protection ensures that vehicles can be charged safely, and the system remains within its power limit. Therefore, there is no need for an expensive extension of the electrical connection.
- Most electric drivers must wait for their monthly bill to see how much charging has cost them. By purchasing a Smappee EV Line charging station, you get a real-time overview of the charging process as well as an overview of the charging costs in the Smappee App and Dashboard. In addition, you can also perfectly track the extent to which your charge made use of the solar energy you produced. And that’s not all – in combination with the Smappee Infinity energy management technology, you also get instant insight into your entire energy consumption. Where are the energy guzzlers and how self-sufficient are you really? Take immediate action and control the way you use energy via the Smappee App and Dashboard.
With a charge capacity of 3.7 to 22 kW per charging point (1- or 3-phase) and charge mode 3 (IEC 61851), Smappee EV Line charging solutions are suitable for all EVs and all electrical situations. Thanks to the fixed charging cables, you can start charging as soon as you arrive. Plug in your vehicle, swipe with RFID or scan the QR code to start charging. You will also get real-time insight into your charging process and costs via the Smappee App.
Use the floor-mounted Smappee EV Base for your business and the wall-mounted EV Wall for home. Do you want to charge costs MID-grade? Choose EV Base or EV Wall Business. The EV Wall (Business) comes with a socket or fixed (type 2) charging cables of 2,5 or 8m. For Smappee EV Base you opt for one or two sockets, charging cables are 2,5 or 5m. Select your EV Wall (Business) in a black or white version.
Download the technical sheets for the EV Line.
Yes. Depending on your region you can benefit from various tax benefits. Smappee EV Line is eligible for several grants, such as the OZEV grant in the UK, ADVENIR program in France, the tax benefits in Belgium etc. Consult your local authority on tax benefits for charging stations for more information.
Yes. Thanks to Smappee’s dynamic load-balancing the charging stations use your solar energy as much as possible or tap energy during off-peak hours. This is the cheapest energy for your car and household appliances. So you can easily save up to 60% on your energy bill. Check our blog.
Yes, the EV Line offers each user different options for starting the charging process:
- Plug and charge
Plug in your vehicle and start charging immediately, without identification or payment.
- Scan and charge
Scan the QR code to start charging and immediately pay for your charging session via the Smappee App.
- Swipe and charge
Start charging by swiping an RFID token, which may or may not be linked to a credit card. The Smappee EV Line works with the usual charging cards but also with the Smappee Smart Charge Card.
Smappee CPO Services
The Smappee CPO services take care of the payment and invoicing of the charges at the charging stations of charging station owners. Through the CPO services, users can charge with different charging cards and the charging station owners are periodically compensated for the charges.
Installation is done in three parts: physical installation of the charging station, physical installation of the energy management modules in the distribution panel and configuration using the step-by-step wizard in the Smappee App After the installation the configuration can be updated remotely via the Smappee Dashboard. The Smappee EV Base and EV Wall Business can be installed and operational within a few hours and the EV Wall can even be installed in less than one hour. Thanks to the integrated LED lights you do not need any additional wiring to light your car park or garage. The integrated differential makes extra control panels unnecessary.
Smappee Infinity provides users with the most comprehensive, future-proof, smart energy offering on the market. The modular and global solution delivers increased energy efficiency thanks to detailed, real-time energy consumption data with not just one, but three methods for submetering electricity. Add solar, gas and water for a complete overview of all your energy flows at a glance. Smappee Infinity is easy to install and to integrate with IoT services, and features optimised self-consumption and smart charging, delivering exceptional value both for your residential and business customers.
An energy management system will allow you to cut ever-rising energy costs and facilitate self-consumption, using the renewable energy produced to its fullest. To do that, you need real-time, actionable energy insights and the ability to automate the energy flows on your premises. Appliances need to switch on or off automatically according to your tariffs or when production peaks or is at a low and surplus energy needs to be stored for later. Smappee allows just that, paving the way for a future in which buildings are decentralised energy hubs without having to compromise on comfort.
Smappee analyses the use of solar energy, gas, water and electricity down to circuit and appliance level. Users get energy insights and discover their energy consumption, production, energy guzzlers, standby power, etc. in real-time, anytime and anywhere using the Smappee App and Smappee Dashboard. The Smappee control modules, Smappee Automations and partnerships with third-party IoT solutions empower users to steer energy automatically to appliances in the order of their preference, store it in the battery or switch appliances on or off in the most energy-efficient way, optimising self-consumption and enabling self-sufficiency. Smappee aims to change its users’ energy habits by reducing their energy consumption without compromising on comfort. This ensures that both the user and the environment benefit from Smappee’s energy efficiency solutions.
We know every customer is different. So, we’ve developed Smappee Infinity with flexibility in mind. Our comprehensive offering means you can pick and choose the features and services you need from Modbus energy metering for multi-sites to smart EV charging and optimised self-consumption. Do you need more control, data or services over time? No problem! Thanks to the modularity of Smappee Infinity, you can always build on the existing solution to meet your updated needs. Put together your Smappee Infinity installation with data measurement, data calculation, data communication and optional control modules. Discover the different Smappee modules for these different features and services.
There are multiple ways to detect your appliances with Smappee:
- connecting current transformers and other measurement modules in your distribution panel.
- connecting a Smappee Switch between the power outlet and the appliance for wireless submetering of mono-phase appliances (provides data at 5-minute intervals).
- submetering with Smappee's patented NILM (Non-Intrusive Load Monitoring). Smappee NILM provides insight into appliance consumption (70% of consumption and events in the appliances detected) and monthly consumption per identified appliance. On average, 4 to 5 main household appliances are identified after a few weeks. This function is disabled by default and for residential use only. Read more about the submetering options of the Smappee Infinity.
Yes. Thanks to the dynamic load balancing functionalities, Smappee Infinity is capable of automatically steering energy to appliances in the order of your preference, storing it in the battery or switching appliances on or off in the most energy-efficient way. As such, Smappee Infinity optimises auto-consumption and enables self-sufficiency.
Installation is done in two parts: physical installation in the fuse box and configuration using the step-by-step installation wizard in the Smappee App or Dashboard. The compact plug-and-play system is robust and reliable, with hubs connecting current clamps (CTs). Thanks to its modularity, additional single- or three-phased energy metering can be installed in five to ten minutes. Maintenance requires little effort, which keeps the total cost of ownership low.
Get a Smappee Switch for operating appliances remotely and for wireless submetering of mono-phase appliances.
Smappee Switch works with the most popular plugs (B, E, F, G, I, J, L, M) and can switch to capacities of up to 16A (country-specific). Smappee Switch works on the 433 MHz frequency and must therefore be located within a maximum range of 10 to 20 metres of your Smappee monitor. Dynamic switching (e.g. reducing water heater from 16A to 8A at peak times) is only possible for smart appliances and only when combined with dynamic load balancing, which is supplied with Smappee Infinity control modules. Switch's switching functionality is thus limited to an on/off function.
You want to use multiple Smappee Switches? You can configure up to 20 Smappee Switches using one Smappee energy monitor. You can also use your Smappee Switches in your cellar, attic or other rooms in your house where nromally you cannot receive any communication signal. A Switch can pass on the signal to another Switch so you can bridge longer distances and overcome obstacles such as concrete. You can link up to 3 Switch stations and the maximum range between each of these stations is 10 to 20 metres.
Warning! Smappee Switch only work with a Smappee Infinity setup including a Genius as gateway and with Smappee legacy monitors (Smappee Energy, Solar, Plus and Pro).
The Smappee Gas & Water takes the readings from your gas and water meters, using an optical or magnetic sensor, and sends this data to the Smappee App and Smappee Smappee Dashboard. Unfortunately, the gas and water monitor does not work with digital meters, gas meters with magnetic output or meters with red revolving dials. In these cases, please use the Smappee Infinity with Input module.
The Smappee Gas & Water needs to be installed within 10 to 20 metres of your Smappee energy monitor. It is also important to have a smartphone or tablet running at least Bluetooth 4.0 LE.
You can use the Smappee Gas & Water in your apartment. If the meter is installed in the basement, you will need Bluetooth for data transfer to your smartphone or tablet. In this case, you will need to go regularly to your gas and water monitor (within 7 metres), open the Smappee App and wait for 20 seconds. The Smappee Gas & Water and the App will automatically find each other and exchange data. We suggest you do this once a month.
Smappee App and Dashboard
The Smappee Dashboard is available in English. The Smappee mobile App is available in Dutch, English, French, German, Italian, Portuguese and Spanish.
No, there is no subscription fee for Smappee users. You have unlimited access to your data in the Smappee App and Dashboard.
Are you a Smappee partner? Contact your trusted business developer to find out more about the available data licenses and packages for partners.
- Do you want to install Smappee products at home or at your business? Great! Smappee is sold and installed exclusively through Smappee Certified Installers. Find an installer.
Do you want to get accessories from the Smappee ecosystem? Choose from Smappee Switch, Smappee Gas & Water and Comfort Plugs™. Get a quote.
- Do you want to add Smappee products to your product range? Find your nearest distributor.
- Are you a professional and you want to work with Smappee? Let us contact you.
Support & privacy
Smappee attaches a great deal of importance to its customers' privacy. We only keep the data we think we need to offer you an outstanding Smappee experience. All recorded data is kept safe and secure according to strict procedures. Find out more about this in our privacy statement.
Are you a registered Smappee partner? Access support materials via your personal Smappee Partner Portal. Log in with the username and password of your Smappee cloud account.
Are you an end-customer? You will find the answer in our Smappee Help Center. Alternatively, visit our Smappee blog for useful information about the Smappee ecosystem. Still have questions? Contact your Smappee installer. Find the support contact info of your installer in the Smappee Dashboard and Smappee App (Settings). Do you still want help from a Smappee expert? Order our dedicated Smappee customer support service.