FAQ
Smappee’s real smart charging relies on sophisticated data exchange systems that are automated and integrated with AI to ensure the most economical, well-timed, driver-oriented and infrastructure-friendly solution.
Smappee’s real smart charging makes it hands-free to always charge at the best rates, with maximum solar energy and avoiding exorbitant capacity rates, which can save you up to 50% on charging costs. You can also rest assured that your EV will always be charged at the time and level you require. Another real smart feature of Smappee, load balancing, protects your building (no tripping) and can save you up to 25% on installation costs.
Smappee’s sophisticated automated system prioritizes and schedules charging around the availability of solar energy. Our real smart charging and energy management system is integrated with solar forecasting, making it possible to charge your electric vehicle, and also power your washing machine, or A/C, all with solar power.
Yes, it is possible. Thanks to the built-in Swipe and charge functionality, it is possible to identify the user of the charging station. If the company car’s charge card is used, split billing is activated. Then you will be reimbursed through your employer for the kWh you put into the company car. When charging the private car, you then use a different card. All Smappee charging stations have the Swipe and charge functionality.
If you want to charge your electric car at home in a way that is cost-effective, safe and efficient, a Smappee charging station offers all that plus award-winning design and technology.
Smappee helps you to charge your electric vehicle (EV) at home as cheaply as possible by taking advantage of variable energy tariffs. This also includes optimizing off-peak and capacity rates to charge your car more cost-effectively than ever. With Smappee’s smart use of dynamic rates and dynamic load-balancing, electric vehicle drivers can save up to 50% on charging their cars at home.
The integrated energy management system for home users will enable you to charge your car by using as much as possible solar energy and balancing it with flows from the grid. You can track this on Smappee’s user-friendly app, which lets you monitor and manage your energy consumption to reduce your monthly energy bill by as much as six times.
Safety matters as much as savings when using renewable energy to charge your electric car at home and Smappee’s smart technology also monitors your family’s power consumption throughout the day. If there is a sudden spike in your household use of electricity, your EV will receive less power for a while so that you can cook, do the laundry or heat your home without any interruptions. Smappee furthermore protects your building from blown fuses and ensures that the power does not trip.
Read more on Smappee’s EV charging stations for your home and please contact us if you have any more questions.
Not yet. At this time, the V2H and V2G specifications have not been released. When these are available, we will expand our ecosystem to include a bidirectional charging station. Bidirectional charging requires adjustments to both hardware and communication protocols and is therefore not possible via a software update on current Smappee charging stations.
Find out more about exactly how bidirectional charging works here.
The main difference between the EV Wall Lite and the EV Wall Home is energy management. The EV Wall Lite is a streamlined basic charger without advanced smart features such as dynamic load balancing and energy management. It is quick to install, reliable, and easy to use.
The EV Wall Home, on the other hand, is a smart charger that comes with built-in energy management and dynamic load balancing. This makes it possible to always charge at the lowest tariffs and you can also set limits in the Smappee app to avoid exorbitant capacity rates. With the EV Wall Home you are able to charge your EV up to 100% with solar energy. All of which helps you save up to 50% on charging costs.
It is great to know that you can upgrade the EV Wall Lite to a smart charger with the Smartup Kit (available from September 2024). So, it is always possible to start with basic charging and grow smart.
It is quick and simple to upgrade your EV Wall Lite to a smart charger with the Smartup Kit (available from September 2024). When you install solar panels or want to make the most of dynamic rates, it is greatly cost and energy-beneficial to upgrade to smart charging. The Smartup Kit should be installed by a Smappee Certified Installer. Contact your preferred installer to order the Smartup Kit on your behalf and arrange for installation.
Your installer will configure your charger so that you are able to benefit from all the cost-saving smart features. You can easily control your charger and energy use of your upgraded charger through the Smappee app. Your charger will remain futureproof with over-the-air updates and your installer will be able to service your charger remotely.
Smart charging means you can intelligently manage how and when your EV charges and what energy sources it uses. This enables you to charge in the best way both in terms of cost and driver requirements, while also protecting your vehicle and building.
Smart charging offers many advantages for both businesses and private individuals, specifically in saving costs, minimizing the investment needed for additional electricity capacity and ease of management with handy dashboards and apps.
In practice, smart charging relies on sophisticated data exchange systems that are automated and integrated with AI to ensure the most economical, well-timed, driver-oriented and infrastructure-friendly solution.
Smappee’s real smart charging solutions make it hands-free to always charge at the best rates, with maximum solar energy and avoiding exorbitant capacity rates, which can save you up to 50% on charging costs. You can also rest assured that your EV will always be charged at the time and level you require. Another real smart feature of Smappee, load balancing, protects your building (no tripping) and can save you up to 25% on installation costs.
Renewable energy is energy from a source that is not depleted when used. In other words, it cannot run out, it is natural and self-replenishing, and usually has a low- or zero-carbon footprint.
The most important sources of renewable energy:
- Solar energy
Sunlight is one of Earth’s most freely available sources of energy. The availability of sunlight is variable and depends greatly on location, season and time of day. Solar power is captured on solar panels in a joint chemical and physical reaction, known as the ‘photovoltaic effect’.
- Wind
Wind power is currently probably the largest form of renewable energy in the world. While solar energy can only be captured for about 5 – 6 hours a day, wind power can be available day and night. Onshore and offshore wind farms generate electricity through the spinning of blades on wind turbines. The kinetic energy of the spinning blades is converted into electric energy by turning a drive shaft and gearbox, which is connected to a generator. Electricity is converted into higher voltages and added to the national grid.
- Hydroelectric
As a renewable energy source, hydropower is one of the most commercially developed. It can often be more reliable than solar or wind power and also allows for electricity to be stored for use when demand reaches a peak. Hydropower is created by harnessing the movement of flowing or falling water. Naturally, places where you will find a lot of water are the ideal spots to place hydroelectric power plants, such as dams or the ocean. Electricity is generated through underwater turbines that turn a generator. Similar technology is used to create energy through wave and tidal power in the ocean and at the mouths of rivers where it flows into the ocean.
- Bioenergy
Electricity can be generated by burning organic matter as fuel. Known as biomass it includes anything from plants to timber to food waste. When bioenergy is made carbon dioxide is emitted, but these sources can be considered renewable because they can be regrown and absorb as much carbon as they emit across their lifespans, and therefore can be considered carbon neutral.
Charging your electric vehicle with renewable energy is not only cheap but also good for the planet. Smappee’s smart charging and energy management system is designed to maximize the use of variable rates and solar energy. It has built-in solar forecasting, allowing users to charge their electric vehicles, and power the washing machine or the A/C, all with free solar power.
Smappee’s real smart charging also includes a unique feature to ensure no free solar energy is lost to the grid. With a simple setting in the Smappee app, the minimum solar charging threshold can be lowered, meaning that you can make the most of all available solar energy.
Installing a charging station has a major impact on the overall energy consumption of a home or business.
- This makes the use of renewable energy even more important.
Therefore, Smappee offers a solution that maximizes the use of renewable energy and energy during off-peak hours throughout the day for each charging session. In this way, you optimise your self-sufficiency and save costs. Depending on your country, you may also need this smart feature to take advantage of tax cuts. - The current infrastructure often cannot handle the additional energy demand of electric cars.
This can lead to blown fuses. Smappee’s autonomous overload protection ensures that cars can charge safely and the system stays within its power limit. Thus, an expensive extension of the electrical connection is not necessary. - Most electric drivers must wait for their monthly bill to know how much charging has cost them.
By purchasing a Smappee EV Line charging station, you get a real-time overview of the charging process and an overview of the charging costs in the Smappee App and Dashboard. In addition, you can also perfectly track the extent to which your charging session used the solar energy you produced yourself. And that’s not all, combined with the energy management technology Smappee Infinity, you also get instant insight into your entire energy consumption. Discover which are the biggest energy guzzlers and how self-sufficient you really are. Take immediate action and monitor how you use energy through the Smappee App and Dashboard.
You can charge your electric car at home, at the office or at any public electric charging station. Fully charging can be done in as short as 15 – 20 minutes at fast charging stations or can take as long as half a day depending on how big the battery is, or the speed that your charging point can charge.
The maximum charging speed is dependent on your electric vehicle. If the max charging speed of your vehicle is for instance 50 kW, you will not be able to charge quicker than that, not even at a fast charger.
There are many other variables that can also influence the speed of charging. The emptier the battery, the quicker it charges. The colder the battery, the slower it will charge. Whilst charging, the battery temperature will rise, and so will the charging speed. Some vehicles include the feature of automatically pre-heating the battery, when a fast charger is set as destination in the vehicle’s navigation system.
To best maintain the battery health and optimal charge time of your electric vehicle, it is advisable to stick to a charge level of between 20% – 80%.
Most cars achieve a maximum charging speed of 11 kW with regular charging (AC) but making use of fast charging services (DC) will allow you to speed up your charging sessions.
Smappee’s EV line of charging stations offers charging between 22 kW for the EV One, EV Wall and EV Base, up to fast charging between 80 kW and 200 kW with the EV Ultra.
Example of charging with the Smappee EV line of chargers:
Car X has a battery of 80 kWh. If you want to charge it from 20% to 80% it will take approximately, 4 hours (11 kW, if your car has this max charging speed) or 2 hours (22 kW) to charge with the EV One, EV Wall and EV Base and 20 minutes with the EV Ultra (200kW)
There are two types of ‘fuels’ that can be used in electric cars. They are called alternating current (AC) and direct current (DC). The power coming from the grid is always AC. However, batteries, like the ones in your EV, can only store power as direct current.
- AC charging for electric vehicles
When it comes to electric vehicles, an inverter is built into the car. It is called the ‘onboard charger’, although it is really an inverter. It converts electricity from alternating current to direct current and then stores it in the car’s battery. - DC charging for electric vehicles
The difference between AC charging and DC charging is the location where the AC current is converted; inside or outside the car. Unlike AC chargers, a DC charger has the inverter inside the charger itself. This means it’s larger and provides power directly to the car’s battery and doesn’t need the built-in charger to convert it.
An energy management system will allow you to cut ever-rising energy costs and facilitate self-consumption, using the renewable energy produced to its fullest. To do that, you need real-time, actionable energy insights and the ability to automate the energy flows on your premises. Appliances need to switch on or off automatically according to your tariffs or when production peaks or is at a low and surplus energy needs to be stored for later. Smappee allows just that, paving the way for a future in which buildings are decentralised energy hubs without having to compromise on comfort.
Smappee Infinity provides users with the most comprehensive, future-proof, smart energy offering on the market. The modular and global solution delivers increased energy efficiency thanks to detailed, real-time energy consumption data with not just one, but three methods for submetering electricity. Add solar, gas and water for a complete overview of all your energy flows at a glance. Smappee Infinity is easy to install and to integrate with IoT services, and features optimised self-consumption and smart charging, delivering exceptional value both for your residential and business customers.
Smappee Infinity is a truly comprehensive energy management system that gives clients the insights, data and tools to manage their energy consumption and optimize their use of renewable energy.
It allows you to add solar, gas and water to get a detailed overview of all energy flows and manage them to take full advantage of all self-generated energy. Smappee’s dynamic load balancing ensures that 100% of the generated solar power is used and stored in your batteries instead of returning excess energy to the grid. This brings about big savings for clients and best of all, the process is automatic.
Submeters further measure just how much energy a specific appliance or area in a home or building uses at any given time. All this behind-the-scenes technology comes together in the Smappee app where you’ll be able to see exactly how much energy is being used by which appliance at any given time. Clients usually can see which ones consistently use the most energy within the first few weeks. This will help you to change your energy behavior to prevent these energy guzzlers from pushing up your energy bill.
Even the installation of the Smappee Infinity energy management system is done efficiently and cost-effectively. First, the device is installed in the distribution panel and then it is configured with the installation wizard in the Smappee app. Maintenance is minimal, updates are done over the air and adding to your system later won’t take more than 10 minutes. In other words, Smappee Infinity has been designed to save you time and money right from the start.
We know every customer is different. So, we’ve developed Smappee Infinity with flexibility in mind. Our comprehensive offering means you can pick and choose the features and services you need from Modbus energy metering for multi-sites to smart EV charging and optimised self-consumption. Do you need more control, data or services over time? No problem! Thanks to the modularity of Smappee Infinity, you can always build on the existing solution to meet your updated needs. Put together your Smappee Infinity installation with data measurement, data calculation, data communication and optional control modules. Discover the different Smappee modules for these different features and services.
Yes. Thanks to the dynamic load balancing functionalities, Smappee Infinity is capable of automatically steering energy to appliances in the order of your preference, storing it in the battery or switching appliances on or off in the most energy-efficient way. As such, Smappee Infinity optimises auto-consumption and enables self-sufficiency.
No, it’s not possible to install Smappee’s EV charger or energy management system yourself. It always has to be done by a trained, certified Smappee installer.
If you’d like to get a quote from an approved installer in your area, submit your details and one will be in touch.
Only approved installers who have undergone the Smappee Academy training can install Smappee’s products. All quotes and information are requested via Smappee’s website. We then ask an installer in your area to contact you. In this way, you can rest assured that you are dealing with a legitimate Smappee installer.
Through the Smappee Academy, installers have access to:
- 25+ online training courses
- 80+ in-person training sessions per year
Registered Smappee installers have unlimited access to technical support such as:
- A direct line to our Support & Service desk to get assistance whenever they need it
- VIP updates on new products and features, which includes the option to test them before they are launched
If you have a preferred installer you want to work with, we’d be happy to train them so that you can continue working with the technicians you know and they can expand their business by becoming an approved Smappee installer.
Yes. Depending on your region, you can take advantage of various tax benefits. Consult your local government on charging station tax benefits for more information. Smappee EV Line is eligible for various subsidies, such as the OZEV subsidy in the UK, the ADVENIR program in France, tax benefits in Belgium, etc.
Smappee’s chargers are sold and installed through Smappee Certified installers and partners in all the territories we operate in. Contact us, or fill out the request form on the EV charger at home webpage and we will connect you directly with an installer situated nearby.
The Smappee Dashboard is available in English, Dutch, French and German. The Smappee mobile App is available in Dutch, English, French, German, Italian, and Spanish.
Contact your Smappee installer. Find the support contact info of your installer in the Smappee Dashboard and Smappee App (Settings). Alternatively, find your answer in our Smappee Help Center or visit our Smappee blog for useful information about the Smappee ecosystem.
Smappee uses and enforces high levels of information security and data privacy. We have implemented, and will continue to implement, appropriate security measures to prevent hackers and other unauthorized access to your personal information.
Access to clients’ data is only granted to those employees who need your personal information to be able to do their jobs. Firewalls and data encryption further ensure data privacy throughout the company.
All information in the Smappee cloud is guarded by strong encryption protocols as that is where communication with clients’ Smappee devices takes place. The Smappee smart cloud is a Smappee innovation that puts a further level of security between our electric vehicle charging stations and third-party payment backend technology. It provides an encrypted connection where your data and readings are converted into the user-friendly statistics displayed on the Smappee app.
You’ll find more details of how Smappee handles and stores clients’ personal information in our privacy statement.
Smappee EV chargers and award-winning technology are not only sustainable in function but also in form. Manufactured in 100% multi-recyclable aluminum and Magnelis, and with minimal use of plastics, it has intrinsic durability and consideration of life-cycle management, even down to the packaging which features only recycled cardboard. Smappee’s built-in real smart technology supports smart energy choices resulting in up to 50% savings on electric vehicle charging and 30% energy savings.
Installing a charging station has a major impact on the overall energy consumption of a home or business.
- This makes the use of renewable energy even more important.
Therefore, Smappee offers a solution that maximizes the use of renewable energy and energy during off-peak hours throughout the day for each charging session. In this way, you optimise your self-sufficiency and save costs. Depending on your country, you may also need this smart feature to take advantage of tax cuts. - The current infrastructure often cannot handle the additional energy demand of electric cars.
This can lead to blown fuses. Smappee’s autonomous overload protection ensures that cars can charge safely and the system stays within its power limit. Thus, an expensive extension of the electrical connection is not necessary. - Most electric drivers must wait for their monthly bill to know how much charging has cost them.
By purchasing a Smappee EV Line charging station, you get a real-time overview of the charging process and an overview of the charging costs in the Smappee App and Dashboard. In addition, you can also perfectly track the extent to which your charging session used the solar energy you produced yourself. And that’s not all, combined with the energy management technology Smappee Infinity, you also get instant insight into your entire energy consumption. Discover which are the biggest energy guzzlers and how self-sufficient you really are. Take immediate action and monitor how you use energy through the Smappee App and Dashboard.
There are two types of ‘fuels’ that can be used in electric cars. They are called alternating current (AC) and direct current (DC). The power coming from the grid is always AC. However, batteries, like the ones in your EV, can only store power as direct current.
- AC charging for electric vehicles
When it comes to electric vehicles, an inverter is built into the car. It is called the ‘onboard charger’, although it is really an inverter. It converts electricity from alternating current to direct current and then stores it in the car’s battery. - DC charging for electric vehicles
The difference between AC charging and DC charging is the location where the AC current is converted; inside or outside the car. Unlike AC chargers, a DC charger has the inverter inside the charger itself. This means it’s larger and provides power directly to the car’s battery and doesn’t need the built-in charger to convert it.
An energy management system will allow you to cut ever-rising energy costs and facilitate self-consumption, using the renewable energy produced to its fullest. To do that, you need real-time, actionable energy insights and the ability to automate the energy flows on your premises. Appliances need to switch on or off automatically according to your tariffs or when production peaks or is at a low and surplus energy needs to be stored for later. Smappee allows just that, paving the way for a future in which buildings are decentralised energy hubs without having to compromise on comfort.
Smappee’s real smart charging relies on sophisticated data exchange systems that are automated and integrated with AI to ensure the most economical, well-timed, driver-oriented and infrastructure-friendly solution.
Smappee’s real smart charging makes it hands-free to always charge at the best rates, with maximum solar energy and avoiding exorbitant capacity rates, which can save you up to 50% on charging costs. You can also rest assured that your EV will always be charged at the time and level you require. Another real smart feature of Smappee, load balancing, protects your building (no tripping) and can save you up to 25% on installation costs.
Yes. With the Smappee EV Ultra 200S, you can charge with a continuous output of up to 200 kW at 650 V – 1,000 V and with the EV Ultra 80S, you can charge with a continuous output of up to 80 kW at 650 V – 1,000 V. Combine the Smappee fast DC charger with the Smappee AC chargers, and create the most energy-efficient charging station on the market.
Smappee’s sophisticated automated system prioritizes and schedules charging around the availability of solar energy. Our real smart charging and energy management system is integrated with solar forecasting, making it possible to charge your electric vehicle, and also power your washing machine, or A/C, all with solar power.
Smappee’s system allows split-billing, which makes it easy to reimburse employees who charge their company electric vehicle at home. Once an employee’s details have been set up on the Smappee dashboard, the process is automated.
Smappee’s split-billing works like this: once a fleet manager has set up the split-bill agreement and the employee has entered their details, the process is automated. Smappee Services will invoice the employer each month with the correct amount and reimburse the employee with that amount. These charging sessions are indicated separately on the Smappee dashboard so that employers can keep track of how much employees are charging their EVs at home and how much each one will have to be paid at the end of the month.
You’ll find more information on how split-billing works. Otherwise, please contact us if you have any questions.
Yes, it is possible. Thanks to the built-in Swipe and charge functionality, it is possible to identify the user of the charging station. If the company car’s charge card is used, split billing is activated. Then you will be reimbursed through your employer for the kWh you put into the company car. When charging the private car, you then use a different card. All Smappee charging stations have the Swipe and charge functionality.
Yes. The EV Line offers each user several options for starting and paying for a charging session:
- Plug and charge
Plug in your car and start charging immediately, without identification or payment. - Scan and charge (QR code)
Scan the QR code to start charging and pay for your charging session immediately via the Smappee App. The QR codes are included in the packaging box of your Smappee charging station. Find out how to activate them to make public charging via QR code possible for your charging station. - Swipe and charge (RFID)
Start charging by swiping an RFID token, which may or may not be linked to a credit card. The Smappee EV Line works with most common charge cards but also with the Smappee Smart Charge Card. The Smart Charge Card is included in the packaging box of your Smappee charging station. Find out how to activate your RFID.
- Whitelisting
Assign RFID tokens to users of your charging station or charging hub. It is also possible to assign priorities and rates per user in the dashboard. - Split billing
Do you own a corporation or work for an employer? Through a split-billing agreement with Smappee Services, your employer can manage RFID charge cards and the associated flat fee per employee. The fee per kWh is paid monthly to the employee and can be adjusted on a monthly basis.
- Whitelisting
Smappee e-mobility services.
Choose Smappee CPO or e-MSP services for a simple and convenient all-in-one payment solution. Smappee CPO services handle payment and billing for charging sessions to your charging stations. EV riders can charge with their charge cards connected to Smappee’s or a third-party e-MSP. Smappee will then periodically reimburse you for the costs.
95% of cars in Europe are equipped with a type 2 connector. Our AC charging stations are therefore only available with this connection. This works for both fully electric cars and plug-in hybrids.
Our DC charging station is only available with CCS 2. This is the standard connector that we will eventually evolve to in Europe so we do not support CHAdeMO.
The EV Wall Lite is a great entry level choice for the home charging of your employees. Your employees will love it for its great looks and seamless, reliable charging. It is also quick and simple to install by a Smappee Certified Installer.
Not only is the EV Wall Lite a great choice for your employees, but also for you as an employer. The EV Wall Lite might be Smappee’s entry level charger but don’t think that you will not be able to manage it as efficiently through the Smappee Dashboard. Great functions such as split billing, whitelisting and making the charger open for public charging are all available in the Smappee Dashboard.
Yes, split billing is available on all Smappee chargers, even the EV Wall Lite. This makes it a pleasure to reimburse your employees for home charging sessions.
The Smappee Dashboard allows you to activate your EV charging station features. Easily activate premier functionality such as whitelisting, split-billing and public charging, all functional with the EV Wall Lite.
The main differences between the variations of EV Wall chargers revolve around the in/exclusion of advanced smart functionality and the ability to install several chargers in the same location.
EV Wall Lite:
The EV Wall Lite is a streamlined basic charger perfect for home use, without advanced smart features such as dynamic load balancing and energy management. You can only install one EV Wall Lite per location. It is quick to install, reliable, and has great user-friendliness. It is great to know that you can upgrade the EV Wall Lite to a smart charger with the Smartup Kit (available from September 2024). So, it is always possible to start with basic charging and grow smart.
EV Wall Home
The EV Wall Home is a smart charger for home charging that comes with built-in energy management and dynamic load balancing. This makes it possible to always charge at the lowest tariffs and you can also set limits in the Smappee app to avoid exorbitant capacity rates. With the EV Wall Home you can charge your EV up to 100% with solar energy. All of which helps you save up to 50% on charging costs.
EV Wall Business
The advanced EV Wall Business is designed specifically for commercial and industrial use. Combined with the Smappee Infinity system (purchased separately), comprehensive smart charging features including dynamic load balancing, Cascade Overload Protection, charging with dynamic rates and solar charging are integrated. Multiple EV Wall Business chargers can be installed at one location, and they can all share the grid/solar measurements from the same Infinity system. This gives you all the savings and sureties that come with smart charging, as well as the flexibility you need in building infrastructure for large fleets.
Find all technical details of our EV Wall chargers in our catalogue here.
Smappee has undergone a huge learning curve since the company was founded in 2012. Everything we’ve learnt and are continuing to learn are centred around our clients’ needs. For example, we use the Cloud and wireless over-the-air (OTA) technology. Our lifetime over-the-air updates are free and keep your charging station up to date without having to send a technician to your house or business premises. We’re very proud of this as the Smappee smart cloud is our own innovation and a great example of how we like to push the technology envelope.
We also stay on top of new legislation and regulatory changes to ensure that Smappee continues to comply with requirements. For instance, when legislation changed, we responded by developing and introducing dynamic tariffs, capacity tariffs and load balancing services.
In this way, Smappee complies with legal requirements while also offering clients the latest technology and user-friendly functionality.
Smappee’s chargers are sold and installed through Smappee certified installers and partners in all the territories we operate in. If you want to buy your first Smappee chargers for your business fleet or expand the existing system at your company, request a quote and more information.
Yes. Depending on your region, you can take advantage of various tax benefits. Consult your local government on charging station tax benefits for more information. Smappee EV Line is eligible for various subsidies, such as the OZEV subsidy in the UK, the ADVENIR program in France, tax benefits in Belgium, etc.
Want to become a Smappee installer? Great! You will be happy to hear that at Smappee we support installers with a wide range of training and personal support. The first step is to become certified. Register with the Smappee Academy and follow the online courses. You can conveniently take the online test to qualify and get certified. Once certified you will be part of our network of installers and will have access to Smappee marketing materials, VIP updates, first-line support and so much more.
There are many benefits to becoming a Smappee installer:
- Receive high-level training via the Smappee Academy
- Get first-line support
- Ongoing VIP updates on new products and features
- Easy access to up-to-date technical and marketing materials
- Exclusive rights to display Smappee Certified logo
- Official Smappee certificate
Want to know more? Read all about it, and register here.
Stay ahead of the energy transition and expand your product range. Smappee’s smart charging stations and energy management system feature award-winning design and unprecedented innovation. Being able to provide great products such as Smappee leads to happy customers.
Smappee certification provides an official certificate that verifies your knowledge of smart energy management, smart charging stations and the Smappee ecosystem.
Smappee products may only be installed by Smappee certified installers. This way we can guarantee peace of mind for our customers and ensure the best service possible.
Once certified you will not only be able to sell and install Smappee products but will also have access to our ongoing training, support as well as our latest innovations and updates.
Installation is done in three parts:
1. Physical installation of the charging station
2. Physical installation of the energy management modules in the distribution panel and configuration using the step-by-step wizard in the Smappee App.
3. After the installation the configuration can be updated remotely via the Smappee Dashboard.
The Smappee business chargers can be installed and operational within a few hours and the home chargers can even be installed in less than one hour. Thanks to the integrated LED lights you do not need any additional wiring to light your car park or garage.
Installation is done in two parts: physical installation in the fuse box and configuration using the step-by-step installation wizard in the Smappee App or Dashboard. The compact plug-and-play system is robust and reliable, with hubs connecting current clamps (CTs). Thanks to its modularity, additional single- or three-phased energy metering can be installed in five to ten minutes. Maintenance requires little effort, which keeps the total cost of ownership low.
As long as you are a certified Smappee installer, you are welcome to use our existing marketing material.
- Download our brochures for Smappee’s products and charging stations or get demonstration videos and technical specifications for the products.
- Order point-of-sale and other marketing material from Smappee’s marketing material catalog.
If you prefer, you can create your own marketing material. It has to be in line with our brand guidelines and use the terminology in Smappee’s glossary. If you need help, contact our marketing department for guidance. Your final designs and text will also have to be approved by the marketing team.
There are several ways Smappee installers could get help or find answers to your questions.
- The online training courses for installers are permanently available on our website so that you can refer back and refresh your memory whenever you need.
- Our product materials include installation guides and training videos for the various products.
- Call our support line exclusively for certified Smappee installers to get help immediately.
All Smappee products are only available from our approved installers who have passed the Smappee Academy training courses. Would you like to become a Smappee partner and install our charging stations for electric vehicles? Order via your distributor or contact us for more information
You can download the latest technical specifications and product catalogues from our website and subscribe to our newsletter.
If you’re a professional, visit the Smappee Academy where all our training courses are hosted. They will always be up to date.
When you become a Smappee Certified installer you will receive our partner newsletter where we announce new products and updates. We always encourage Smappee installers to read this newsletter as it’s where you will get this information before anyone else.
If you can’t find what you’re looking for, please contact our marketing team.
Yes, Smappee’s entry model charger, the EV Wall Lite offers simple, reliable charging, without dynamic load balancing and energy management. It is the perfect charger when all you are looking for is to reliably charge your electric vehicle.
The EV Wall Lite can also grow with your needs. It is upgradable to a smart charger with the Smartup kit, unlocking maximized energy and cost savings.
The Smappee Academy is our high-end online training platform. Through the Smappee Academy, you can learn all about the selling, installation, and aftercare of Smappee products. The training program is available 24/7 and continuously updated with the latest product and technical information. Even after being certified, you retain full access to the program which means that you are able to refresh your knowledge at the click of a button and always learn more about new innovations.
The Smappee Academy offers more than 80 live training sessions on various subjects every year. In-person classes usually take place at our Head Office in Harelbeke, Belgium and are given in Dutch and French. These classes are hugely popular and booked out well in advance, so be sure to book as soon as possible.
It is also possible to arrange classes at your own premises, on request, in Dutch, English or French, but this is dependent on the number of attendees as well as availability in the training schedule.
You can find step-by-step online courses on how to install the EV Wall Lite in the Smappee Academy. Courses are available in four languages, including English, Dutch, French and German.
To install Smappee chargers, including the EV Wall Lite, you must be a Smappee Certified installer. Not certified yet? No problem. Join the Smappee Academy, where you can take all our online training courses free of charge and take the test to get certified.
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