Do you still have some questions? We're sure you'll find the answers in our FAQ below.

Frequently Asked Questions

Energy monitoring and Smappee

How does Smappee help me save energy and costs?
Why do I need an energy monitoring system?

What distinguishes Smappee from other energy monitoring systems?

What distinguishes Smappee from smart meters?

Smappee Infinity

How does the Smappee Infinity work and which components do I need?
Can Smappee Infinity enable auto-consumption and self-sufficiency?
How does Smappee Infinity detect appliances and circuits?
Can I install the Smappee Infinity myself?
What is the Smappee Infinity Introduction Kit?
How is the Smappee Infinity installed?
What’s the difference between the Smappee Genius, the Smappee Connect and the Smappee Wi-Fi Connect?

Other Smappee products

How does the Smappee Switch work?
How does the Smappee Gas & Water work?
In which languages are the Smappee Dashboard and Smappee App available?

Getting Smappee

How do I get Smappee products?
What is the Smappee Infinity Introduction Kit?
Is there a subscription fee for Smappee?

Support & privacy

Who can I contact if I am experiencing issues?
Does Smappee keep track of my energy data?
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